SHIPPING

PROCESSING

Studio Minc strives to fulfil every order as promptly as possible. Please allow up to 5 business days for processing due to payment clearance, incoming stock arrival, or alterations required for customised gowns.  
If in the case your order cannot be shipped within 5 business days, we will notify you with your options to proceed, including a longer processing/wait time, refund, or exchange.  

SHIPPING WITHIN AUSTRALIA

STUDIO MINC ships with Australia Post. 
Our Gift Boxed shipping option used Large Express Satchels with tracking and 'sign on delivery' service. 
Our 'other' express shipping options use small or medium Express Satchels with tracking and 'sign on delivery' service.

You will receive your tracking number via email once your order has been fulfilled and is on it's way. Please use your tracking number to follow the journey of your dress and estimate delivery dates. 
You are responsible to collect and follow up the delivery of your order if delivery estimations are not met. 

SHIPPING INTERNATIONALLY

STUDIO MINC ships with DHL Express. This service is fast and reliable.  You will be provided with a tracking number via email once your order has been fulfilled and is on it's way. 
Please use your tracking number to follow the journey of your dress and estimate delivery dates. 

You are responsible to collect and follow up the delivery of your order if delivery estimations are not met. 

ESTIMATED SHIPPING TIMES:

  • Express Within Australia: 1 - 3 business days (allow processing)
  • Registered Within Australia: 5-7 business days (allow processing)
  • DHL Express Internationally: 3 - 5 business days (allow processing)

      SHIPPING FEES

      WITHIN AUSTRALIA

      • Gift Boxed | Express: $25.00 AUD
      • Small Items | Express: $15.00 AUD
      • Small Items | Registered: $10.00 AUD

      INTERNATIONALLY

      • Gift Boxed | DHL Express: $45.00 AUD
      • Small Items | DHL Express: $20.00 AUD

      INTERNATIONAL TAXES & IMPORT FEES:

      International orders may incur customs/ import fees. These duties and taxes are determined by the customs agency within your country of destination. These fees will be based on the value of your order and the Tax-free threshold (if it exists) for the products imported into your country. Payment of any duties and taxes is the responsibility of the customer receiving their goods, and these fees are required at the time of delivery. Please note that It is illegal to not declare the contents within your parcel. For more information we recommend contacting your local customs office. For further information, don't hesitate to contact us at enquire@studiominc.com.au